Building “Kai,” the Knowledge Base Keeper AI Agent Define Project Scope Kai’s primary tasks: Ingest customer queries and support tickets: Collect data from customer interactions across channels. Identify recurring issues: Analyze queries and patterns to detect frequently asked questions and resolution trends. Optimize documentation: Recommend updates to existing support documents or create new entries. Automate updates: Use AI to refine, enhance, and categorize documentation. Feedback loop: Continuously improve knowledge base accuracy and relevance through user…