Description
AI Buyer Guide for AI-Enabled Customer Service and Returns Automation
Customer service and returns automation deploys AI-enabled tools and software that streamline, enhance, and automate the customer service and product return processes in retail and e-commerce. These solutions leverage machine learning (ML), natural language processing (NLP), chatbots, robotic process automation (RPA), and predictive analytics to handle customer inquiries, manage returns, and improve overall customer satisfaction.
By automating repetitive tasks and offering intelligent self-service options, these tools significantly reduce operational overhead, improve efficiency, and provide seamless customer experiences.
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