Product Category : User Cases
Format : PDF
Enhancing Customer Service with Intelligent Virtual Assistance.
AI-powered virtual assistants enable telecom operators to offer 24/7 customer support for tasks such as troubleshooting, managing accounts, and providing service information. These assistants can handle a wide range of inquiries, from resetting passwords to guiding users through billing questions, thereby reducing the workload on human call center staff and improving customer satisfaction with faster response times.
